Privacy Policy

Filipra Private Limited ("we", "our", "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website filipra.com or use any of our products and services, including Karo Online and Filtara Fashion (collectively, the "Services").

1. Information We Collect

• Account information: name, phone number, email address, and password when you register.
• Transaction information: orders, billing and shipping addresses, and payment metadata (we do not store full card details).
• Device & usage data: IP address, device identifiers, app version, crash logs, and interaction events.
• Location data: approximate or precise location when you enable it, used to surface nearby vendors in Karo Online.

2. How We Use Information

• To provide, operate, and improve the Services.
• To process transactions and deliver orders.
• To communicate updates, security alerts, and support messages.
• To detect and prevent fraud, abuse, and security incidents.
• To comply with applicable legal obligations under Indian law.

3. Sharing of Information

We do not sell your personal information. We share information only with: (a) service providers acting on our behalf under confidentiality obligations, (b) vendors and delivery partners as needed to fulfil your orders, and (c) authorities when required by law or to protect our rights.

4. Data Retention

We retain personal information only for as long as necessary to provide the Services and to comply with our legal obligations. You may request deletion of your account at any time by writing to us.

5. Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission over the internet is 100% secure.

6. Children's Privacy

Our Services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

7. Your Rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information by contacting us at filtara9811@gmail.com.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified through the Services or by email.

9. Contact Us

Filipra Private Limited
4988, First Floor, Gali Maliyan Chowk, Ahata Kidara, Sadar Bazar, Delhi, India
Email: filtara9811@gmail.com